Return & Refund Policy – Women’s Dresses
At Fashion Thinkers, we are committed to ensuring your complete satisfaction with every purchase. If for any reason you are not fully satisfied with your order, our return and refund policy outlines your options and how we can assist you.
1. Eligibility for Returns
To be eligible for a return, please ensure that:
- The item is unused, unworn, and in its original condition with all tags attached.
- The item is returned within 14 days from the date of delivery.
- The item is accompanied by the original receipt or proof of purchase.
Please note: Items that are damaged due to misuse, altered, or worn beyond trying on will not be eligible for return or refund.
2. Non-Returnable Items
Certain products are non-returnable, including:
- Customized or made-to-order dresses
- Final sale items marked as “Non-Returnable”
- Accessories, undergarments, or gift cards
3. Initiating a Return
To initiate a return:
- Email us at fashionthinkers2017@gmail.com with your order number, product name, and reason for return.
- Our customer support team will respond within 48 hours with a return authorization and instructions.
- Pack the item securely in its original packaging to prevent damage during transit.
4. Return Shipping
- Customers are responsible for return shipping costs, unless the item received was defective or incorrect.
- We recommend using a trackable shipping service to ensure safe delivery of the return package.
5. Refund Process
Once your return is received and inspected:
- Refunds will be processed within 7-10 business days.
- Refunds will be issued to the original payment method used during purchase.
- Please note that it may take additional time for your bank or credit card company to reflect the refund.
6. Exchanges
If you wish to exchange your dress for a different size, color, or style:
- Email us at fashionthinkers2017@gmail.com with your request.
- Exchanges are subject to product availability.
- The original item must meet all return eligibility criteria.
- Any price difference must be paid or refunded accordingly.
7. Defective or Damaged Items
If you receive a defective or damaged item:
- Contact us immediately at fashionthinkers2017@gmail.com with photos of the defect.
- We will arrange for a replacement or full refund, including return shipping costs.
8. Policy Updates
Fashion Thinkers reserves the right to modify this policy at any time without prior notice. Updated policies will be posted on our website and will apply to all orders placed thereafter.
Contact Us:
For questions regarding returns or refunds, email our customer support team at fashionthinkers2017@gmail.com